Refund policy

Return and Refund Policy

Thank you for shopping with us. If you are not entirely satisfied with your purchase, we’re here to help.

Returns

You have 28 days from the date you received your item to request a return.

To start a return, you can contact us at info@asanteuk.com. Please note that returns will need to be sent to the following address:

9 Vernon Street

Old Trafford Manchester

M16 9JP

To be eligible for a return:

  • The item must be unused and in the same condition that you received it.

  • It must be in the original packaging.

  • Proof of purchase (receipt or order confirmation) is required.

Items not eligible for return:

  • Sale or clearance items

  • Gift cards

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without a request will not be accepted.

Refunds

Once we receive your returned item, we will inspect it and notify you of the status of your refund.

  • If your return is approved, we will initiate a refund to your original method of payment.

  • You will receive the credit within 5–10 business days, depending on your card issuer’s policies.

If more than 15 business days have passed since we’ve approved your return and you have not received your money back, please contact us at asanteclothing25@gmail.com

Shipping Costs

  • Return shipping costs are the responsibility of the customer unless the item was damaged, defective, or incorrect.

  • Original shipping charges are non-refundable.

Damages or defects

If you need to exchange an item for the same product due to a defect or damage:

Please inspect your order once you have received it. If the item is defective, damaged or if you receive the wrong item or size, please contact us immediately. This is so we can evaluate the issue and make it right.

If you accidentally purchase the wrong size or item, request a refund for the item you have received and once the return is accepted, make a separate purchase for the new item. 

Please take into considerations hoodies may be sold out, so unless of a restock we will be unable to exchange for another size or clothing.

Note: Due to the clothings washed/distressed effects some marks may appear more harsh on the cothing. This is not a defect or damage to the clothing. 

All items come with care instructions. Returns or warranty claims may be denied if the product shows signs of improper care, such as not following washing instructions stated on the clothing label.

 

Contact Us

If you have any questions about our return and refund policy, please contact us:

📧 Email: asanteclothing25@gmail.com